Your personal data matters to us. This page explains exactly what information 17 ph collects, how we use it, and the rights you hold as a player in the Philippines.
This Privacy Policy describes how 17 ph collects, uses, stores, and protects the personal information of players who register and use our online gaming and sports betting platform in the Philippines. We are committed to handling your data responsibly and in full compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By creating an account or continuing to use the 17 ph platform, you acknowledge that you have read and understood this policy. We may update this document from time to time to reflect changes in our services or legal obligations, and we will notify you of any material changes via your registered email address or through a notice on the platform. If you have questions about how your data is handled, please visit our FAQ page or contact the support team directly. This policy applies to all personal data collected through the 17 ph website, mobile platform, and any related communications we send to you.
When you register for a 17 ph account, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years old. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, game activity logs, and account balance information, which are necessary for operating your account and complying with financial regulations. We automatically collect certain technical data when you access the platform, including your IP address, device type, browser version, operating system, and session timestamps, which help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications, including the content of messages and any attachments you provide, to help resolve your queries and improve our service quality. We may also collect information about your preferences and platform behaviour through cookies and similar technologies, as described in the Cookies section of this policy. All information we collect is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
The personal information you provide is used primarily to create and manage your 17 ph account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure that you meet the eligibility requirements to use the platform. We use your data to deliver the gaming and sports betting services you have requested, to personalise your experience on the platform, and to send you service-related communications such as transaction confirmations, account security alerts, and updates to our terms or policies. Your information also enables us to comply with our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and reporting requirements under Philippine law. We may use aggregated and anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify you individually. Where you have opted in to receive promotional communications, we may use your contact details to inform you about relevant offers, bonuses, and platform updates — you can withdraw this consent at any time by contacting the support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
17 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, fraud prevention services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we receive a valid legal request or are obligated to do so under applicable law. If 17 ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share data with game providers and sports data feed suppliers to the extent necessary to deliver the specific games and betting markets you access, but these partners receive only the minimum information required. Any third party that receives your data is bound by confidentiality obligations and is prohibited from using it for any purpose beyond what we have authorised.
17 ph uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our services so we can continue to improve them. Essential cookies are strictly necessary for the platform to operate — for example, they keep you logged in during your session and ensure that your account settings are applied correctly — and these cannot be disabled without affecting your ability to use the platform. Analytics cookies help us understand which features are most popular, how players navigate the platform, and where technical issues may be occurring, allowing us to make data-driven improvements to the user experience. We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on the 17 ph platform. You can manage your cookie preferences through your browser settings at any time; however, please be aware that disabling certain cookies may limit the functionality available to you. By continuing to use the 17 ph platform after being informed of our cookie use, you consent to the placement of cookies as described in this section.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including encryption of data in transit and at rest, access controls, and regular security assessments of our systems. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, including financial record-keeping and anti-money laundering obligations. When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we securely delete or anonymise it. In the event of a data security incident that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by law, without undue delay. If you suspect any unauthorised access to your 17 ph account, please contact the support team immediately so we can take prompt action to secure your account.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you, and 17 ph is committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal data we hold about you, to receive a copy of that data in a commonly used format, and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations that apply to us. If you believe that your data has been processed in a manner that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact the 17 ph support team with your request and sufficient information to verify your identity; we will respond within the timeframe required by applicable law. We will never charge a fee for handling a reasonable data subject request, and we will not discriminate against you for exercising your privacy rights.
Quick answers to what Filipino players ask most about data and privacy on 17 ph.
Have more questions about how 17 ph handles your information? Visit our FAQ or get in touch with the support team — we are here to help Filipino players feel confident and in control.